Muasdale Holiday Park is a family park catering for touring caravans/trailer tents/tents/motor caravans. Our guests' enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.

We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.


Booking conditions

We cater for families and couples and do not accept bookings from all male or all female parties of three or more persons. We also reserve the right to refuse any booking.

Bookings can be made in the following ways:

• Use the attached Booking Form and pay by cheque (payable to Muasdale Holiday Park) or complete credit/debit card details.  Posted dated cheque not accepted.

• By telephone on 01583 421207 using a credit/debit card

• By fax on 01583 421137 completing the booking form with credit/debit card details

• We are no longer able to take bookings for pitch/es without a card payment for the deposit.

The person who signs the Booking Form is responsible for the booking and warrants that they are over 18 years of age and that the party will not exceed the numbers stated on the booking form.


This Contract

The contract is with Muasdale Holiday Park, Muasdale, Tarbert, Argyll, PA29 6XD. A contract exists as soon as we have issued our confirmation letter or booking-in form and you should check this carefully to see that it reflects your wishes. Please inform us of any discrepancy within 7 days unless your holiday is to start within 14 days in which case you should inform us within 24 hours.

The terms contained in this contract do not affect your statutory rights.


The Price of the Holiday

Once you have made your booking and paid a deposit of £20 per week or part thereof, the price of the holiday will not be subject to any change.

For holidays during Spring Bank Holiday Week, July and August the balance of the price of your holiday must be paid at least 6 weeks before the start date (no reminder will be sent to you).   Date when balance is due will be outlined in the confirmation letter.


Change or Cancellation of the Holiday by you.

You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. We shall endeavour to re-let the pitch and if successful we will refund any monies received to you, subject to deduction of an administration of £10.

If you wish to change your confirmed booking in any way, we shall endeavour to accommodate your request. If this is possible, we shall then issue a revised confirmation of booking which will be subject to an administration charge of £10.

Both the above administration charges may be waived or reduced at the discretion of the proprietors.

Note: You are advised to take out holiday cancellation insurance as we regret that refunds cannot be made where you are in breach of the contract (but you will be entitled to a refund if we are in breach of contract). Details of a scheme available will be enclosed with your confirmation of booking or alternatively you may  seek advice from your own insurance broker.

Change or cancellation of the Holiday by us

If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid.

We cannot accept liability or pay compensation for changes to or cancellation of your holiday due to "force majeure", ie: any event that we could not foresee or avoid. Such events include, but are not limited to, industrial disputes, war or threat of war, civil disorder, natural or nuclear disaster and fire.

Holiday Behaviour Standards and Termination

By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:

• To act in a courteous and considerate manner towards us, our staff and other guests.

• To supervise children properly so that they are not a nuisance or danger to themselves or others.

• You further agree that you will not:

- commit any criminal offence at the Park or undertake any criminal activity

- commit any acts of vandalism or nuisance

- keep or carry any firearm or any other weapon at the Park or on the beach.

- use any unlawful drugs

- create any undue noise or disturbance

- carry on any trade or business while on the Park.

Quiet hours are from 11.00pm until 8.00am. Please respect your fellow guests and keep noise to an absolute minimum.

Health and Safety

We take the well being and safety of our guests very seriously and we ask that you comply with the following:

• The speed limit on the park is 10 mph.

• All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance. The provisions of the Highway Code apply to the roads on the park.

• Guests are not allowed to bring lorries or other commercial vehicles on to the park. This includes towing vehicles.

• No recreational vehicles can be used on the park. This includes motorised scooters, except those for the disabled.

• No mechanical or repair work is to be undertaken on the park.

• Only one vehicle can be parked next to the pitch. All other vehicles including trailers and boats must be parked in the main parking area.

• Please make yourself aware of the nearest fire point.

Dogs

If you bring your dog with you when you stay with us we ask that you:

• Keep the dog on a short lead on the park at all times

• Clean up after your dog

• Do not leave your dog unattended at any time

We reserve the right to require that the owner removes their dog from the park if it is a nuisance or danger to other guests.

General

Open fires are not permitted. Bonfires may be lit on the Beach.  Please ensure that instant barbecues are not placed directly onto the grass.

Please refrain from using solid groundsheets, (tents exempt) if necessary please use lightweight groundsheets.

The use of generators is not permitted.

There is a large tumble drier available in the Laundry area. You may use window airers for your washing, do not tie lines to poles, fencing, hedges or cars.

Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into, trees.

Please note that should you wish to extend your stay beyond the booked dates there is no guarantee that the same pitch will be available.

It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part which would justify cancelling the holiday.

All visitors must report to reception on arrival and must leave the park by 11pm. We reserve the right to refuse admission to any visitor.

Pitches

The size of your unit, including any tents and gazebos, must be stipulated at the time of booking. In order to comply with fire regulations tents over 12’ wide require 2 pitches.

Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch.

Please advise us if you are likely to arrive later than 6.00pm. If we have not heard from you within 24 hours of your expected arrival we reserve the right to re-let your pitch.

All pitches must be vacated by 12 noon on the day of your departure otherwise an additional night's pitch fee will be charged. You are requested not to arrive before 3pm. Latest arrival time is 9pm unless previously agreed.

Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch.


Liability

We shall not be liable for the death or injury of any person named on the Booking Form or for any loss or damage to property of any such person unless said death, injury, loss or damage was caused by our negligence.

Complaints

If you have any comments to make regarding your holiday please speak to us as soon as possible, particularly if it is a matter of dissatisfaction. We will endeavour to rectify any problem with a minimum of delay but if at the end of your holiday you are still not satisfied, please write to us within 28 days setting out the grounds of your complaint.  However, we do suggest that you try & complete a report about the complaint while you are on holiday.

The information supplied on the Booking Form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party.