Terms and Conditions - Self Catering Apartments

Muasdale House Apartments are for family holidays only. Our guests’ safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.

We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.

Booking conditions:
We cater for families and couples and do not accept bookings from all male or all female parties of three or more persons. We also reserve the right to refuse any booking.

Bookings can be made in the following ways:

  • e-mail
  • By telephone on 07473 869983 or 01583 421559 using a credit/debit card

The person who signs the Booking Form is responsible for the booking and warrants that they are over 18 years of age and that the party will not exceed the numbers stated on the booking form.


This Contract:
This contract is with Muasdale Holiday Park, Muasdale, Tarbert, Argyll, PA29 6XD. A contract exists as soon as we have issued our confirmation letter and you should please check this carefully to see that it reflects your wishes. Please inform us of any discrepancy within 7 days unless your holiday is to start within 14 days in which case you should inform us within 24 hours.

The terms contained in this contract do not affect your statutory rights.

The Price of the Holiday:
Once you have made your booking and paid a deposit of £50 (per week) the price of the holiday will not be subject to any change unless the rate of VAT changes.

The balance of the price of your holiday must be paid at least 6 weeks before the start date (no reminder will be sent to you). If the balance is not paid in time then we are entitled to cancel the holiday and retain your deposit.

Breakage Deposit:

The Jura and Gigha Apartments require a breakage deposit which is payable when the balance is due. A refund will be issued within two weeks of your return provided there is no damage. Any cost of repair or replacement items will be accounted for and deducted from your deposit prior to being refunded.


Cancellation of the Holiday by you:
You may cancel your holiday at any time. Cancellation will be effective on the date it is received by us. However cancellation charges are payable as follows:

More than 42 days before the holiday = 50% of the holiday cost is payable.
42 days or less = 100% of the holiday cost is payable.

On receipt of confirmation of the cancellation we will endeavour to re-let the Property. If we are successful, you will receive a refund of your portion of the hire charge after deduction of an administration charge of £10 and any other expenses incurred in re-letting the Property including any incentives or discounts. Any deposit is not refundable.

Note: You are advised to take out holiday cancellation insurance. Details of a scheme available will be outlined in your booking confirmation letter or alternatively you may seek advice from your own insurance broker.


Change or cancellation of the Holiday by us:
If we are unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid.

Except where the cancellation or change arises from an unforeseeable or unusual occurrence outside our control as described in the next section we will pay compensation (per adult person) as follows:

More than 100 days Nil
50 to 99 days £10
15 to 49 days £20
Under 15 days £40

Unforeseeable or unusual occurrences beyond our control include but are not limited to war, threat of war, riot, terrorist activity, natural or nuclear disaster and fire.


Holiday Behaviour Standards and Termination
By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children) to adopt the following standards of behaviour:

  • To act in a courteous and considerate manner towards us, our staff and other guests.
  • To supervise children properly so that they are not a nuisance or danger to themselves or others.

You further agree that you will not:

– commit any criminal offence at the Park or undertake any criminal activity
– commit any acts of vandalism or nuisance
– keep or carry any firearm or any other weapon at the Park
– use any unlawful drugs
– create any undue noise or disturbance
– carry on any trade or business while on the Park.

Quiet hours are from 11.00pm until 7.30am. Please respect your fellow guests and keep noise to an absolute minimum.


Health and Safety:
We take the well being and safety of our guests very seriously and we ask that you comply with the following:

  • The speed limit on the park is 10 mph.
  • All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance. The provisions of the Highway Code apply to the roads on the park.
  • Guests are not allowed to bring lorries or other commercial vehicles on to the park. This includes towing vehicles.
  • No recreational vehicles can be used on the park. This includes motorised scooters (except those for the disabled).
  • No mechanical or repair work is to be undertaken on the park.
  • Only one vehicles can be parked next to the Caravan Holiday Homes or Apartment. All other vehicles including trailers must be parked in the main parking area.

Dogs:
We regret that pets are not allowed in the Apartments


Smoking:

There is a no smoking policy in all our self catering accommodation.


General:
Open fires and ground level barbeques are not permitted. Open fires are allowed on the beach.

The use of generators is not permitted.

There is a large tumble drier available in the laundry area. You may use window airers for your washing, do not tie lines to poles, fencing hedges or cars.

Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into, trees.

It is regretted that no refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part which would justify cancelling the holiday.

The information supplied on the Booking Form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party.


Liability:
We shall not be liable for the death or injury of any person named on the Booking Form or for any loss or damage to property of any such person less said death, injury, loss or damage was caused by our negligence.


Complaints:

If you have a complaint about anything during your holiday please raise it with a member of our staff immediately and if you wish to pursue it following your departure please write to us within 28 days of your departure. However we do suggest that you try and complete a report about the complaint while you are on holiday.

Online Dispute Resolution Platform: